Maplewood Senior Living Enhances Revenue Operations with Sunbound

On October 21, 2025, Sunbound announced a transformative partnership with Maplewood Senior Living, resulting in significant operational improvements for the senior living operator. This collaboration has enabled Maplewood to reclaim five additional business days each month across its corporate and community teams, while also enhancing cash flow predictability.

Shane Herlet, Co-CEO of Maplewood Senior Living, emphasized the significance of this partnership, noting, “Sunbound has helped us simplify and modernize our revenue processes, eliminating the need to chase payments or manage manual tasks. This partnership has improved cash flow predictability while allowing our teams to dedicate their time and energy where it truly belongs: supporting our residents and their families.”

Addressing Operational Challenges

Maplewood operates 17 assisted living and memory care communities throughout the Northeast. As the organization expanded, it faced increasing operational challenges. A staggering 80% of payments were being received via paper checks, causing delays and additional workload. Billing accountants were spending two full business days each month on manual ACH (Automated Clearing House) processing. Compounding this strain, Business Office Managers were balancing dual responsibilities in human resources and finance, leading to high turnover rates and a stretched hiring capacity.

To address these issues, Maplewood sought a comprehensive solution and turned to Sunbound’s complete “money-in” platform. This innovative approach involved a complete restructuring of its payment operations.

Implementing Sunbound’s Solution

The partnership with Sunbound introduced several key operational enhancements:

• Automated ACH Processing: This eliminated the manual processing of ACH pulls, allowing billing accountants to focus on more impactful tasks.
• Centralized Financial Operations: Repetitive batch creation and cash reconciliation tasks were moved to the corporate level.
• Streamlined Payment and Collection Experience: The initiative increased the adoption of electronic payments, which accelerated collections and reduced instances of late payments.

Samantha Spino, Chief Accounting Officer at Maplewood, remarked on the impact of these changes, stating, “Our billing accountants used to spend two business days manually processing ACHs each month. Now that the pulls happen automatically, they are freed up to focus on other high-impact tasks. Furthermore, we have significantly increased our volume of electronic payments, which is a faster and more secure way to transact with our residents.”

Measurable Outcomes

In just a few months following the implementation of Sunbound’s platform, Maplewood experienced significant improvements across its operations:

• A 90% reduction in the use of paper checks (from 80% to 10%)
• An 18-point increase in on-time payments (from 75% to 93%)
• The recovery of five business days per month for higher-value work
• A strengthened workforce structure, enhancing hiring capabilities and improving employee retention

Alexis Hutcheon, Corporate Director of Business Management at Maplewood, expressed the positive impact of these changes: “Since moving to Sunbound, cash flow has become far more predictable, which has been a real advantage for the accounting team. Not only has it eased the strain of managing daily financial needs, but it has also built greater trust and collaboration across departments — everyone feels more confident.”

About the Companies

Sunbound provides a comprehensive “money-in” solution tailored for senior living facilities. Its platform combines trusted digital payments, streamlined Medicaid and Medicare claims management, and on-demand liquidity, creating a seamless flow of funds. By minimizing manual work and reducing payment friction, Sunbound allows operators to enhance cash flow predictability and focus on delivering exceptional care to residents.

Maplewood Senior Living, founded in 2006, operates 17 communities across Connecticut, Massachusetts, Ohio, New York, New Jersey, and Washington, D.C. The organization is committed to innovation and high-quality care, continuing to expand its footprint throughout the Northeast.